Protecting your personal information and data privacy is our highest priority
Last updated: 12 October 2026 | This privacy policy applies to all users of ace395.com
Ace395 (hereinafter "ace395", "we", "our" or "the Platform") is deeply committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share and safeguard your personal data when you use our website, mobile applications or other services.
The ace395 Platform provides online gaming and betting services. When you use our services, we collect various types of personal and transactional information necessary to manage your account, verify identity, process payments and improve service quality. We comply with international data protection regulations and maintain industry-leading security standards.
By reading this Privacy Policy, you will understand what information we collect, why we collect it, how we use it and what rights you have. By using ace395 services, you consent to the practices described in this Privacy Policy. We may update this policy from time to time and all changes will be published on this page.
We collect the following information during registration and account verification at ace395:
This information is essential for verifying your identity, confirming age and meeting legal requirements. We only collect information that is absolutely necessary to provide services.
To process deposits and withdrawals, ace395 collects the following financial information:
Sensitive payment data (such as card CVV) is not stored directly and is processed through third-party secure payment gateways.
Data we collect from your gaming activity on the ace395 Platform:
This data is used to ensure responsible gaming, identify suspicious patterns and improve your gaming experience.
The ace395 Platform automatically collects the following technical information:
This information is used for security, fraud prevention and improving technical performance.
When you contact ace395 customer support, we store:
These records are kept for quality control, training and dispute resolution.
Ace395 uses the collected data for the following purposes:
You can unsubscribe from marketing communications at any time.
Ace395 never sells your personal information to third parties. We only share your data in controlled and secure environments where absolutely necessary.
Ace395 may share your information with trusted third parties under specific circumstances:
We work with the following service providers:
All third parties are bound by strict confidentiality agreements and data protection standards.
We may disclose information to comply with legal obligations:
If ace395 undergoes a merger, acquisition, or sale, your data may be transferred to the new owner. In such cases, we will notify you and ensure your data receives the same level of protection.
Ace395 implements industry-leading security measures to protect your personal and financial information:
Ace395 maintains regular data backups and a robust disaster recovery plan to restore your data in the event of any technical disaster.
No matter how much security we provide, it is your responsibility to keep your login credentials confidential and never share them with anyone. Use strong, unique passwords and notify us immediately if you notice suspicious activity.
Ace395 uses cookies and similar tracking technologies to improve platform functionality and personalize your experience.
You can block or delete cookies through your browser settings. However, please note that blocking essential cookies may prevent the ace395 Platform from functioning properly. Use our Cookie Settings page to manage your cookie preferences.
Ace395 uses third-party analytics services (such as Google Analytics) to analyze website traffic and user behavior. These services may set their own cookies and operate under their own privacy policies.
You have full control over your personal data at ace395. You may request to access, correct, download or delete your information at any time.
We retain your data only for as long as necessary and to fulfill legal obligations. Even after account closure, certain data must be retained due to regulatory requirements.
When your data is transferred internationally, ace395 ensures the highest security standards and privacy protections are maintained.
We provide complete transparency about how we use your data and give you full power to control your privacy settings.
As an ace395 user, you have the following privacy rights:
You may request and receive a copy of what personal data we hold about you. We will respond to your request within 15 business days.
If your personal information is incorrect or incomplete, you can request an update or correction at any time. Some information can be changed directly from your ace395 account settings.
You may request deletion of your personal data ("right to be forgotten"). However, please note that due to legal and regulatory obligations, we are required to retain certain data for a specified period.
You may request to receive your personal data in a structured, commonly used and machine-readable format, and transfer that data to another service provider.
In certain circumstances, you may request restriction of the processing of your personal data. However, this may limit some features of ace395 services.
You may object to certain types of data processing, such as direct marketing. You can opt out of marketing communications at any time.
If ace395 makes decisions about you based entirely on automated processing that significantly affects you, you have the right to obtain human intervention and challenge that decision.
To exercise any of the above rights, contact our Data Protection Team:
Email: [email protected]
Subject Line: Data Privacy Request
We will respond to your request within 30 days and may ask for additional information to verify your identity.
Ace395 retains your personal data only for as long as necessary for the original purpose and to comply with legal obligations.
While your ace395 account remains active, we retain all your profile, transaction, and gaming data to continue providing services.
If your account remains inactive for 12 months, we will alert you via email. In case of continued inactivity, we may archive your account and delete some non-essential data.
Even after account closure, ace395 retains certain data for the following reasons:
If you unsubscribe from marketing communications, we will keep a record of your marketing preferences to ensure we do not send you unsolicited messages in the future, but will delete other promotional data.
| Type of Data | Retention period | Reason |
|---|---|---|
| Account Information | As long as the account remains active | Service provision |
| Transaction records | 7 years | Legal and tax requirements |
| KYC Documents | 5 years | Regulatory obligations |
| Gaming History | 5 years | Gaming License Requirements |
| Marketing data | 2 years or until unsubscribe | Promotional Communications |
| Support tickets | 3 years | Customer service and quality |
Ace395 is an international online gaming platform. Your personal data may be processed and stored outside your country of residence.
When your data crosses borders, ace395 ensures that:
Your data is primarily stored on secure cloud servers located in the European Union and other regulated jurisdictions. Multiple geographic locations are used for backup and redundancy.
Ace395 is an adult gaming platform and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
We verify age at registration and reject account creation for individuals identified as minors. If we discover that we have inadvertently collected a child's data, we will immediately delete that information and permanently close the account.
If you are a parent or guardian and believe your child has created an account on ace395, please contact us immediately so we can take appropriate action.
Ace395 may update this Privacy Policy from time to time to reflect changes in our practices, technology and legal requirements.
In case of significant changes, we will:
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of ace395 after an update means you accept the revised policy.
For any questions, concerns or requests regarding this Privacy Policy, contact the ace395 Data Protection Team:
Our 24/7 live chat support is available on the ace395 Platform. Log in and click the "Help" button for instant assistance.
If you believe ace395 has violated the privacy policy or data protection laws, you may contact our Data Protection Officer or file a complaint with the applicable data protection supervisory authority.
Ace395 is deeply committed to your privacy and data protection. We:
Your trust is our most valuable asset and we work every day to earn it.
Your data is secure and your privacy is respected - start now